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Transition Process

PHASE I – Contracting to Transitions
Step 1:
Contracting Complete Detailed SOW
Step 2:
Team Introductions Assignment Transition Planning Performance Measurements
Step 3:
Recruitment, Verification Training Operationalise
Step 4:
Business-as-usual Deployment complete KAM handover commences
PHASE II –Transitions to Business-as-Usual
Step 1:
Periodic reviews KPI & CPM monitoring
Step 2:
Schedule CRM visits Management review schedule
Step 3:
Post-implementation PDCA Partnership review Billing/Invoicing review Compliance review
Step 4:
STEADY STATE Billing Collection


Recruitment Process

  • Referrals
  • Headhunting
  • Walk-ins
  • Advertising – local
  • Placement Boards &
    Manpower companies

ASSESSMENT CRITERIA
  • Work experience
  • Functional experience
  • Physical standards
  • Specified Education levels
  • Written tests (if required)
  • Personal interviews
  • Medical examinations
  • Background checks
VERIFICATION TO RECRUITMENT
  • Shortlist – verify Physical tandards
  • Verify – Education, Personal particulars, Contact details, Experience
  • Interviewing & Testing
  • Medical Examination
  • Appointment

Facilities + Management

Key Differentiators

  • Processes

    We follow our best of the processes to ensure the quality and perfection.

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  • Certifications

    To ensure the best of our services we are certified with some of the greatest bench marks of certification.

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  • Clients

    We have achieved our expertise with our well maintained relationship of world class clients

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Labour Compliance

  • 36 relevant Labour Laws
  • Appointment letter, wage register, attendance register etc.
  • Laws decided by Central Government, enforced by State Govt.
    • Minimum Wages, PF, Gratuity etc

Noiro Support Structure provides

  • Experienced HR Head with experience in Compliance
  • Compliance as a separate group within Human Resources Function
  • Subject Matter Expert in New Delhi, Compliance Officers in Delhi, Bangalore, Kolkata
  • Periodic Audits by Compliance Team for Statutory Compliances Noiro as well as External Auditors
  • Monthly MIS
  • Adequate Training has been provided to Facility Managers/ Regional Managers/Operations Team

National & International Partnerships & Alliances for Skill Development

Noiro FM has matured relationships of more than 3 years
with over 80% of our clients

Managing Customers and Customer’s employees satisfaction
Key Strategies
  • Enhancing and improving the customer experience
  • Managing SLA expectations of clients
  • Tailoring service delivery to meet operational needs
Deliverables
  • Meeting agreed service levels
  • Customer Experience
    • Clean Site
    • Safe Site
    • Equipment Availability
  • Service Levels aligned to customer journey
  • Critical Site Uptime

Training Program & Facilities

MANDATORY
  • Basic training
  • Fire-fighting
  • First Aid
  • Self Defense
  • Customer needs
  • Code of Conduct
  • Grooming
CLIENT-DRIVEN
  • Domain specific
  • Compliance
  • First Aid
  • Site specific
  • Crisis management
  • Investigation
  • Reporting
  • Language skills
  • Emergency handling
  • Disaster Recovery
SOFT SKILLS
  • Grooming
  • Compliance
  • Courtesies
  • Greetings
  • Body language
  • Etiquettes
  • Hygiene
LEADERSHIP
  • Taking ownership
  • Integrity
  • Building trust